Teresa Thomas


Florida All Lines Adjuster A264019

Teresa Thomas was born, raised and educated in Orlando, Florida.   She began her career in the insurance claims industry in 1982 at American States Insurance Company. During her sixteen year career with American States Insurance, she took a few years off to raise her children.   In February 1998, Teresa Thomas and John Voelpel formed Voelpel Claim Service, Inc. where she has worked since.  

Professional Certifications / Education

AIC (in progress)
Law & Ethics
Demand Package Breakdown & Case Evaluation
Fraud Investigation & Application
Technology in Trucking Litigation
Premises Liability in Retail & Hospitality
College of Claims - Law & Policy
College of Claims - Ethics
Various Liability in Medical & GL Cases
Anatomy of a Compulsory Medical Exam
Appraisal Provisions in Property Policy
Investigation Techniques - Material Evidence
Surveillance & Investigation
Traumatic Brain Injury
Biomechanics of Slip & Fall
Initial Accident Investigation
Evaluating Residential Roof Systems
Social Media; the Workplace & the Law
Medicare Set Asides
Head Trauma:
Somatic, Psychiatric & Cognitive Sequela

Skills / Work Experience

Mediations: Handled negotiations and resolution on over 200 mediations.
Trial participation as a carrier representative.
Complex Trucking Investigation: Scene investigations, evidence preservation (both physical and electronic), scene photos, witness statements, log books, vehicle, trailer and cargo preservation.
Premises Liability Investigation: Photograph and diagram scene, canvas, statementize witnesses, evidence and video preservation. Review for possible contractors and potential risk transfer, work directly with owners, defense and plaintiff attorneys to ascertain potential liability and damages.
Catastrophic Injury Cases: Fatalities, long term follow through to obtain homicide reports, survivor identification, obtain and preserve media coverage, review background information, and 911 records.
Extensive Social Media Skills: Facebook, LinkedIn, Google searches, online courthouse records, criminal background sites, incorporation documentation.
Road Construction Investigation: Scene investigation, MOT plans and subcontractors, scene lighting, temporary striping, various subcontractor agreements, insurance and indemnification information.

Industry and Civic Associations

Member, Orlando Claims Association
Past Director, South Orange Athletic Association
Member, Florida Advisory Committee on Arson Prevention
Member, Property & Casualty Claims Professionals
Attendance at various classes and courses offered at seminars to hone her skills

Professional Services

Claims Handling

Umpire Services

Mediation Services

Trial Attendance/Jury Analysis

Special Services